- Purchases from WIAL Malaysia (Affiliate) Sdn. Bhd. (hereafter also known as WIAL Malaysia) are performed on-line via the Event section of the WIAL Malaysia web site. Prices are in Malaysian Ringgit (MYR).
- The ticket confirmation is via email.
- Customer invoices are provided via email, for download or printing. The commercial invoice is issued and presented after the purchase payment is received and the transaction fulfilled. If required, and upon request, a physical invoice will be provided via the post mail.
- Purchase payments can be performed by PayPal account, credit card, or bank wire transfer.
- Purchase orders are processed using a manual approval process. Orders performed on business days with payment by credit card are typically processed (accepted, denied or additional information/clarification requested) within 24 hours, often much faster. Orders performed using the bank wire transfer payment method are typically processed on the day the payment is received.
- WIAL Malaysia is not responsible for any fees charged to the buyer’s credit card by the credit card issuing bank, such as foreign transaction or internet transaction fees.
- With bank wire transfer payments, the purchaser is responsible for any fees deducted by the paying bank and/or partner banks involved in the wire payment process. The purchaser must increase the amount paid as necessary to cover any such banking fees so that the amount paid into the WIAL Malaysia bank account equals the invoice amount. (WIAL Malaysia is responsible for any fees charged by its bank.)
- A purchase performed using the on-line credit card payment method is processed in two phases:
- Authentication phase: Customer submits the credit card information via a PayPal secure web interface.
- Approval phase: WIAL Malaysia accepts or denies the purchase. If the purchase on-line connection directly to the credit card processor (so the credit card data are not shared with and never stored by WIAL Malaysia). The transaction amount is blocked on the credit card account, order is accepted, the transaction amount is charged to the credit card. If the purchase order is denied, the credit card is not charged and the blocked amount is cleared.
- WIAL Malaysia reserves the right to not accept any purchase order, such as if a purchaser does not provide sufficient or accurate registration information, does not respond to a request for additional information, or is located in a country subject to export restrictions. WIAL Malaysia reserves the right to ask a purchaser/customer to sign a Non Disclosure Agreement.
- Purchases are fulfilled after receipt of the purchase payment, via email confirmation from WIAL Malaysia.
- Registrant support is provided via email using only the email address of the user account in the WIAL Malaysia system to which the ticket is registered. Do not register with one e-mail address and correspond using a different e-mail address.
- Consistent with the WIAL Malaysia privacy policy, registration e-mail addresses are used for normal customer initiated correspondence, and to update customers regarding the Event. WIAL Malaysia does not spam, and the registration e-mail addresses are not shared with third parties.
